Help Center

How do I verify my account? +

Go to account settings and upload a photo ID (Passport/ID Card) and proof of address (Utility Bill). Verification typically takes 24 hours.

I forgot my password. What do I do? +

Click on 'Login' and then 'Forgot Password'. Follow the email instructions to reset it.

Can I have more than one account? +

No, strictly one account per person/household/IP address is allowed. Duplicate accounts will be closed.

Is my personal information safe? +

Yes, we comply with GDPR regulations and use SSL encryption to protect your data.

Why is my withdrawal still pending? +

Withdrawals are usually processed within 24 hours. If it takes longer, check if your account requires verification.

Are there any fees for deposits? +

We do not charge fees for deposits. However, your bank or payment provider might apply charges.

Can I withdraw to a different card? +

For security reasons, withdrawals must be made to the same method used for the last deposit.

Can I cancel a bet? +

Once confirmed, bets cannot be cancelled. Use 'Cash Out' if available to settle early.

What happens if a game glitches? +

If a casino game malfunctions, all bets and plays are voided and stakes are returned.

How is a settle determined? +

We use official data providers to settle bets based on the official final result.

The game is lagging. +

Clear your browser cache and cookies, or try a different browser. Ensure your internet connection is stable.